About ARTS
ARTS, the Anomaly Report Tracking System, was designed specifically for the management of issue reports and their related actions and to be used by the European Space Operations Control Centre (ESOC) of the European Space Agency (ESA) for the tracking of anomalies and corrective actions during mission operations.
After many years of successful operations, improvements and evolution, ARTS is now a mature web-based collaboration tool for the management of any quality record in an organisation. Popular records are Anomaly Reports (AR), Configuration Change Request (CCR), Non-conformane Reports (NCR), Lessons Learned (LL). Actions are the tasks required to resolve tracked issues.
ARTS supports multiple users, acting in multiple roles, within multiple projects. The system is fully compliant with ECSS Standard Q-20-09B, "Non-Conformance Control System."
To request a login account on this ARTS installation, please click here to send an email to the ARTS Administrator.
Context-sensitive Help links are provided via the ARTS Graphical User Interface.
Features & Benefits
Central users repository
ARTS allows a central registry of users to participate in a variety of roles within an arbitrary number of projects.
Manage issue reports
ARTS facilitates the complete lifecycle of issue reports, from entry through resolution.
Manage actions
ARTS facilitates the complete lifecycle of actions created during the resolution of issue.
Flexible assignment
Actions can be assigned to users within the same project, delegated to other projects within the same ARTS, or delegated (transparently, via the ARTS communication interface) to projects in other ARTS installations.
Powerful searches
ARTS provides extensive browsing and searching facilities.
Data handling
ARTS provides extensive data access, importing and reporting, including on-screen and downloadable reports in common formats such as PDF and CSV.
Powerful web application
ARTS provides advanced features, such as secured logins, web-based administration, event logging, email notifications and alerts.
ARTS Privacy Notice
As ARTS user you need to know the following details about protection of your personal data:
- At any moment you can contact the ESA Data Protection Office (DPO) at: Leena.van.der.Made@esa.int
- ARTS is storing only the following personal data relevant to you: First Name, Family Name, Email Address, ARTS username, ARTS password. Your ARTS password is encrypted and cannot be read by ARTS Administrator. It is managed autonomously by you, as long as it is not expired. It can be reset by ARTS Administrator if needed/requested.
- In case you login via ESA Login your personal data are collected directly from the ESA Directory.
- In case you do not have an ESA email address your personal data are collected from your registration request to ARTS admin, received typically via email.
- Your personal data are used to characterise your ARTS account and the records edited by you. Your name is stored in all records generated by you as Originator, or assigned to you as Actionee, or in the individual record logs where you have performed any update: these are historical data. Your account and email address are also stored in the custom lists created e.g. for notifications.
- Your personal data present in the edited records are visible to all users granted with the privileges to access such records. In case you do not edit any record your personal data are visible only by the ARTS Administrator.
- Your personal data will be kept stored in ARTS until the application will be fully de-commissioned in ESA, i.e. after a retention period of 5 years from the end of the last maintenance contract (currently 2026).
- If ARTS licensees implement additional usage of stored personal data, they have to reflect these additional aspects in a customised privacy note for their installation.
- At any moment you may contact the ARTS Administrator to de-activate your account and email address. When your account and your email address will be de-activated, your personal data will be completely removed only if they are not associated to any historical record.
- Cookies in ARTS are not used for tracking user behaviour in the application, but only to retain login session identification.
Contact Information
ARTS is © Copyright of the European Space Agency, since 2011.
Innoflair UG (haftungsbeschränkt)
Richard-Wagner-Weg 35
64287 Darmstadt
Germany
+49 233 2174 2006
arts@innoflair.com
https://www.innoflair.com
Development History
ARTS has been under development on behalf of ESA, since 2001 by the following partners:
- Innoflair 2021 - present
- CGI (2020 - 2021)
- SciSys Deutschland (2015 - 2019)
- Makalumedia (2001 - 2014)
Acknowledgements
ARTS makes use of a subset of the 'silk' icon set from www.famfamfam.com